For Admittance call our Hotline at 716-939-0926
Guest Information
If you are in need of guest services, then you have come to the right place!
This is probably a very difficult and confusing time for you. And you probably
have a lot of questions. Below you will find some helpful information to help
you during this transitional time in your life.
How do I get admitted? In order to be admitted to the shelter, you must
first call our intake hotline at 716-939-0926. You will be able to talk with
someone who can determine if you are a good fit for the shelter. We have certain
rules that must be maintained in order to ensure the saftey of all of our
guests.
What is the shelter like? Many people think of rows of bunk beds in
a large open room when they think of homeless shelters. At Lockport CARES, we
strive to maintain a home-like atmosphere. Our facility is a large, renovated
Victorian home than can house up to twelve guests. Meals are served homestyle at
a dining room table and guests can relax in our living room or in their
semi-private rooms. Watch the video below for a gimpse into life at the shelter.
What rules will I have to follow? Rules are important for everyone's safety, including yours! Below you
will find our basic rules. All guests must agree to abide by these rules in order to stay at the shelter. Any violations
of these rules will result in immediate termination of your guest privileges and you will be required to leave.
- You must be 18 years old to stay at the shelter
- Children must be accompanied at all times by a parent or legal guardian
- Adult male and female guests need to present a marriage license in order to
share a room
- Guests must leave the house from 9 a.m. till 4 p.m. on weekdays. We endeavor to
be open 24 hours per day on weekends and holidays.
- Curfew is at 7 p.m. Anyone arriving later will be turned away. If your job
requires you to be out later than that, prior permission must be obtained and we
will need to contact your employer for verification.
- Zero tolerance policy for illegal drugs and alcohol (no contraband or
paraphernalia; all guests must be sober upon entry)
- No bullying or threatening of other guests or volunteers
- All guests need to be able to bathe and dress themselves without assistance.
- Smoking is permitted only during posted smoke breaks and only in designated
areas. You may not leave the premises during a smoke break after curfew.
What can I expect when I arrive? If we determine that Lockport CARES can
help you, the hotline intake specialist will tell you when to arrive at the
shelter. Once you arrive, your personal items will be checked in and we will
review the guidelines with you. Your medications, razors and lighters will be locked in
our closet for safe-keeping and you will be given fresh linens for your bed. You
will also be given information regarding contacting DSS and other local services
that may further assist you.
How long can I stay? We are only a temporary homeless
shelter and therefore only grant stays of 10 business days. Weekends and holidays
are not included, so your actual stay may be longer. You are not required to
stay the entire time. We encourage you to diligently look for more permanent
housing alternatives as soon as possible.
Where is the shelter located? The shelter is located at 192
Genesee Street, which is right near Locust Street and is conveniently located
near downtown Lockport. We do not accept guests at the shelter unless they have
been pre-admitted through our intake hotline. If you are in need of services,
call our hotline at 716-939-0926 before visiting the shelter.